Effective date: 2025-02-13
DiscPop is operated by DiscPopLLG, 700 St Marks Ave, Brooklyn, NY 11216, United States. These terms apply when you use discpop.com or place an order through our website. Please read them alongside our Privacy Policy and Shipping, Returns & Refunds policy.
1. Product Information
Please check each listing for its format, included films or seasons, disc count, audio, subtitles and playback requirements before ordering. DVD and Blu-ray are different formats. Blu-ray discs require a Blu-ray-compatible player, including when the discs are region free. Contact us before purchasing if a listing is unclear or contains conflicting information.
2. Prices and Payments
Prices are displayed in the currency shown on our website. Review the final amount at checkout before paying. Payments are processed through Stripe. Available methods are shown at checkout and may depend on your device, browser and eligibility. If payment appears unsuccessful, check for an order confirmation before trying again. Contact us if you are unsure whether your order was received.
3. Order Information
You are responsible for providing an accurate email address and complete delivery details. Contact us promptly with your order number if you notice an error. We will check whether a correction is still possible. If we identify an availability issue or a material error affecting your order, we will explain the available options. Any payment for an order we cannot fulfil will be refunded.
4. Changes and Cancellations
Contact us as soon as possible to request a change or cancellation. We will confirm what is possible based on processing and dispatch status. Changes and cancellations cannot be guaranteed after dispatch. For dispatched orders, please refer to our returns policy.
5. Shipping and Delivery
We offer free shipping to the United States, United Kingdom and Canada. Orders are dispatched within 24 hours, Monday–Friday. We do not dispatch on Saturdays or Sundays. Weekend orders are processed on Monday.
Estimated delivery from the order date is 7–10 calendar days for Canada via Canada Post and 7–12 calendar days for the United States via USPS or the United Kingdom via Evri Home Delivery or Royal Mail. These are estimates, not guaranteed arrival dates. Arrival before Christmas or another occasion is not guaranteed.
You can view the latest tracking updates on our website. Contact us if your order passes the estimated delivery window or you need help with its tracking status. See our full shipping policy.
6. Returns, Refunds & Product Issues
For return requests, refunds, or incorrect, damaged or defective items, please refer to our Shipping, Returns & Refunds policy. Contact [email protected] before returning any item. Your statutory consumer rights are not affected.
7. Privacy
We process personal information as described in our Privacy Policy. Do not send full payment card numbers, security codes or account passwords through chat or email.
8. Your Consumer Rights
Nothing in these terms excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.
9. Changes to These Terms
We may update these terms from time to time. Changes apply to orders placed after the updated terms take effect. Existing orders remain subject to the terms applicable when they were placed, except where applicable law requires otherwise.
10. Contact Us
DiscPopLLG
700 St Marks Ave
Brooklyn, NY 11216
United States
Use the online chat button for questions about products, payments or existing orders. If we’re offline, email [email protected]. Include your order number where applicable.