Effective date: 2025-02-13
DiscPop (“we,” “us,” or “our”) operates https://discpop.com/. This policy explains how we collect, use and share personal information when you browse our website, place an order or contact us.
For privacy questions, email [email protected].
1. Information We Collect
Depending on how you use our website, we may collect:
- Order information: your name, email address, billing and shipping addresses, phone number if provided, and products purchased.
- Payment information: payment status, transaction references and limited payment details provided by our payment processor.
- Support information: messages, order details, photos and other information you send to customer support.
- Technical information: IP address, browser and device information, pages visited and website interactions.
- Account information: information you provide when creating or using a customer account.
2. How We Use Your Information
We use personal information to process payments and fulfil orders; arrange delivery and provide tracking; respond to questions and handle returns, refunds and order issues; maintain customer accounts; protect the website and help prevent fraud; understand website usage and improve our services; and meet applicable accounting, tax and other legal obligations.
3. Payments
Payments are processed through Stripe and, where applicable, the payment method you select. We do not store your full payment card number or card security code on our website. We may receive payment confirmation, transaction identifiers and limited card details needed to manage an order or refund.
4. Shipping and Delivery
We share information necessary to deliver your order with shipping and delivery service providers. Depending on your destination, delivery may involve USPS, Canada Post, Evri Home Delivery or Royal Mail, together with other providers involved in transporting your parcel. Shared information may include your name, delivery address, contact details and shipment information.
5. Online Chat and Customer Support
Our website uses tawk.to to provide online chat. Your messages and any details you choose to provide may be processed to help us respond. You can also email [email protected]. Please do not send full payment card details, security codes or account passwords through chat or email.
6. Cookies and Analytics
Our website uses cookies and similar technologies. Some are necessary for maintaining your shopping cart, signing into an account and completing checkout. Others may help us understand how visitors use the website.
We use Google Analytics, connected through Google Site Kit, to help measure website activity. Analytics may involve information about your device, visits and interactions. You can manage cookies through your browser settings, although disabling necessary cookies may affect website functionality. Where cookie choices are provided on the website, you can use them to manage optional cookies.
7. When We Share Information
We may share personal information with payment processors; shipping and fulfilment providers; website hosting and technical service providers; analytics and customer support providers; and professional advisers or authorities where necessary to meet legal obligations or protect our rights. We share information for the purposes described in this policy and as permitted by applicable law.
8. International Processing
Some service providers may process personal information in countries outside your country of residence. Where applicable law requires safeguards for international transfers, we will use the safeguards required for those transfers.
9. How Long We Keep Information
We retain personal information for as long as needed to fulfil orders, provide support, resolve disputes and meet legal recordkeeping obligations. Retention periods vary according to the type of information and the reason it is held. Contact us to ask about information associated with you.
10. Security
We use reasonable technical and organisational measures to protect personal information. No website, storage system or transmission method is completely secure. Keep your account credentials private and contact us if you suspect unauthorised account activity.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction or a portable copy of your personal information; object to certain uses; withdraw consent where processing is based on consent; or raise a concern with the relevant privacy authority.
Email [email protected] to make a request. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations.
12. Children’s Privacy
Our website is intended for customers who can legally place an order. It is not directed at children, and we do not knowingly collect personal information from children in circumstances where parental consent is required. Contact us if you believe a child has provided personal information improperly.
13. Third-Party Websites
Our website may link to other websites. Their privacy practices are governed by their own policies. Review those policies before providing personal information.
14. Changes to This Policy
We may update this policy to reflect changes to our services, practices or applicable requirements. The effective date at the top will show when the policy was last updated.
15. Contact Us
DiscPop
Website: https://discpop.com/
Email: [email protected]