14-Day Money-Back Guarantee
No-Hassle Refund Support
Free shipping
We offer free shipping to the United States, United Kingdom and Canada.
Dispatch schedule
All products are dispatched within 24 hours, Monday–Friday. We do not dispatch on Saturdays or Sundays. Weekend orders are processed on Monday.
Estimated delivery
The following estimates are measured from the order date in calendar days, including weekends.
| Destination | Carrier | Estimated delivery from order date |
|---|---|---|
| Canada | Canada Post | 7–10 calendar days |
| United States | USPS | 7–12 calendar days |
| United Kingdom | Evri Home Delivery or Royal Mail | 7–12 calendar days |
Delivery times are estimates, not guaranteed arrival dates.
14-day returns for unopened items
If you change your mind or ordered the wrong item, you may request a return within 14 days of delivery. The 14-day period starts on the day you receive your order. Items returned for these reasons must be unopened.
How to request a return
- Email [email protected] with your order details and reason for the return.
- Wait for our review and return instructions, including the return address, before sending your item back.
- Return the item according to the instructions provided.
- After we receive and inspect the returned item, we will review your refund request and notify you of the outcome by email.
Return shipping costs
- Change of mind or incorrect purchase: the buyer pays return shipping.
- Wrong item sent or confirmed damage or defect: the buyer is not responsible for return shipping costs. Please contact us for instructions.
Incorrect, damaged or defective items
Please email us with your order details and a description of the issue. After review, we will advise on the appropriate resolution, which may include a replacement, refund or partial refund, depending on the circumstances.
Refund support
Returns are required before refund review. Please contact us before returning an item so we can review your request and provide instructions. For help, email [email protected].
These terms do not affect your statutory consumer rights.